SHIPPING & RETURNS

Shipping

Local Orders are sent with a door-to-door service within a private Local delivery company 3-14 business days.

International orders are shipped by DHL express shipping with door-to-door service, and a tracking code. Shipping from can take between 2-3 weeks.

It is buyer responsibility to pay any taxes that customs might claim.

 

Refund Policy

For all returns and exchanges, please email mumikids.brand@gmail.com
Clothes returned must be unworn and unused in its original condition and packaging.
Items purchased on sales or final sale and non-refundable.
You will be credited in full, minus all shipping charges.
Shipping costs will not be returned and it’s the buyer's responsibility to pay for the return shipping costs.
We reserve the right to deny unreasonable repairs, returns, and exchanges.


Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 14 days after delivery

*Items purchased on sales or final sale and non-refundable.

To return your product, you should mail your product to Shimon Hatarsi 15 App 7, Tel - Aviv, 6249218 Israel.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mumikids.brand@gmail.com


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to mumikids.brand@gmail.com and send your item to Shimon Hatarsi 15 App 7, Tel - Aviv, 6249218 Israel.

 

Payments

Payments are accepted through Paypal and Credit/Debit Cards.